Shipping Policy

This document sets out the shipping policy that applies to customers that make a purchase at www.petmemorialstones.co.uk. If you have any questions, please contact our customer service team on hello@petmemorialstones.co.uk

Shipping Options & Delivery Costs

MADE TO ORDER:
Please note that all items on our website Pet Memorial Stones is bespoke and made to order.

All orders take approximately 5 to 7 working days to create plus delivery.

UK DELIVERY:

Standard (Not Tracked): £4.50
Express (Tracked): £6.00
Next Day Delivery (Tracked): £10.00

EUROPE DELIVERY:
Sadly we are unable to ship to Germany currently.

For all other European countries:
Standard Tracked 5 - 10 Business Days: £20.00

REST OF WORLD:
Standard Tracked 5 - 10 Business Days: £30.00

Order Processing Time

All orders take 5 - 7 working days to create the order plus shipping.

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.